Pattern vs. Exception: A Simple Leadership Filter
I used to waste an incredible amount of energy on the wrong problems. My shipping manager would panic over every return. Customer service would treat every complaint like a five-alarm […]
The Story I Never Questioned
His New Year’s gift to me: an invitation to a Byron Katie workshop. “A head-shrinking workshop on New Year’s Eve? Can’t we do something more normal?!” Simon was asking me […]
What ‘Having It’ Actually Looks Like
I was coaching a client who felt his marketing team wasn’t respected by sales. He was frustrated, convinced sales saw them as just “the creative people” who didn’t really understand […]
The One Question Most Leaders Never Ask Themselves
There’s a difference between leaders who drain energy from a room and those who generate it. It starts with a question most leaders rarely ask themselves: Where am I right […]
The Questions That Give You Away
I was coaching a COO last week and she was really upset. She started telling me how her design team completely missed the mark on an important project. “I have […]
Start Listening. Lead Better.
Is it just me, or have people forgotten how to listen? It’s ironic, but we don’t listen to the ones we know the best because we think we already know […]
Why Your Brain Makes You Defensive (And How Stories Get Around It)
When I get defensive, I know something’s off. I’ve trained myself to pause when I’m triggered and get curious instead. But lately, defensiveness keeps showing up in conversations with my […]
Are We Even Having the Same Conversation?
Do you ever feel like you’re speaking a different language than the person you’re talking to — and you’re both speaking English? You walk away wondering: did they even hear […]
The Question Gap: What Supercommunicators Know
Have you ever been in a conversation with someone who never asked you a single question? You say something, and they use your comment to continue on with their own […]
You Are Not Your Personality
“That’s just who I am,” she said. My client Zoe wanted to be more patient, but she was convinced it was a genetic defect she’d inherited from her father’s side […]